When something goes badly wrong in an organisation, human factors are often identified as the cause. 

When things work well it can be because human factors – or ergonomics as the science is also known – have been considered in the planning. 

In this episode we hear how human factors are being applied in the NHS, from setting up a new service to planning a new hospital; and how a human factors approach helps to build a healthy workplace culture.

Our guest is Fran Ives of Health Innovation West Midlands, who is the President Elect of the Chartered Institute of Ergonomics and Human Factors. Fran is in conversation with Caroline Kenyon.

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